The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Each item we make is made-to-order just for you! Because of this, most orders are shipped within 2-7 business days, varying based on the number of orders pending, holiday seasons, etc.
COVID-19 Has impacted production times and caused shipping delays, so orders may take up to 3 weeks to be completed until further notice. Rest assured, we're doing our best to make sure your orders are fulfilled as fast as possible!
Don't worry, we're here to make things right. Please send us a message directly with an image of the issue within 14 days of receiving it and we'll work with you to replace or refund the item.
Depending on your request, we can design and create custom items for you! Please send us a message directly with your request and we'll see what we can create for you.